General terms &
conditions

Field of application

These General Terms and Conditions apply to bookings by individual guests up to 9 guests. Bookings of 10 or more guests are considered group bookings and are subject to the cancellation conditions for seminars/groups.

Check in / Check out

Check in is possible from 3 pm on the day of arrival. The room must be returned by 11 am on the day of departure.

Early check-in is possible upon request, subject to availability. This also applies to late check-outs: until 2 pm (free of charge), until 5 pm 50 % of the overnight price.

Dogs

Guests with dogs are very welcome in rooms with laminate floors. A dog bed, food and water bowl (without food) as well as a small surprise are natural for us. For your four-legged friend we charge a supplement of CHF 20 per night.

Please note that for hygienic reasons it is forbidden to leave the dogs on the beds. Should additional cleaning become necessary due to excessive soiling, we take the liberty of charging for this.

Your four-legged friend is also welcome in our restaurants - of course with consideration for the other guests.

Cancellation, No Show

We await you for your booked stay. If you are forced to cancel your stay, the following conditions apply:

up to 22 days before arrival free of charge
21 - 7 days before arrival 1 overnight stay per guest
  7 - 0 days prior to arrival effectively booked overnight stay per guest (max. 3 nights)

If you do not show up (no-show), your booked stay will be charged according to your reservation.

Prices & terms of payment

All prices listed in the reservation confirmation are authoritative. The total amount includes all services used.

  • For individual guests, payment is always made on departure by credit card or cash. In agreement with the reception, invoices with payment slip are possible.
  • Seminar and banquet reservations will receive the invoice by post, to be paid within 10 days.
  • In the case of bus trips, we will receive a voucher on the day of the event, which we will charge after departure. This invoice is payable within 10 days.
  • Special conditions have to be determined in advance and are only valid in written form.

If you choose the "non-refundable rate", your credit card will be charged immediately at the time of booking. The amount paid cannot be refunded in the event of cancellation.

The prices are per guest and night including a hearty breakfast from the buffet. The price also includes access to the wellness area, Internet access, outdoor parking and VAT. The cantonal tourism tax of CHF 1 per guest per night is charged separately.

The hotel charges in Swiss francs (CHF). Invoices are sent exclusively within Switzerland and must be paid within 10 days of the invoice date. No discounts are granted.

Smoking

All hotel rooms and public areas are smoke-free. Smoking is only allowed outside the hotel (hotel entrance, terrace).

Liability

The Guest shall be liable to the hotel for any damage to the equipment or inventory and for any loss caused by the guest. The hotel declines any responsibility for theft and damage to objects, clothing and materials brought along.

Cash amounts can be deposited in the hotel safe at the reception against receipt. Insurance, if any, is the responsibility of the guest.

Applicable law and place of jurisdiction

Swiss law applies exclusively. Place of jurisdiction is Stans.

 

Emmetten, July 2019